Customer Service Manager for a large company in the retail industry
Must-have:SAP
Machine translation — original language: Hebrew.Show original
About the company
Customer Service Manager required for a large company in the retail industry:
Your tasks
- Responsibility for building a work plan including KPI targets
- Monitoring and measuring service quality
- Building reports and report characterization, implementing processes in systems
- Project management and leading systemic processes in service areas
- Responding to service issues and close handling of premium customers
- Establishing work procedures
- Working with branches/salespeople
- Training
- Conducting manager calls with customers
- Conducting feedback and evaluation calls for subordinates
- Experience in managing a telephone service center - Mandatory
- Academic degree – Mandatory
- Good level of English including speaking
- Experience in a retail company - Significant advantage
- Experience in digital service - Advantage
- Experience in a large company - Advantage
- Experience in working with and implementing a CRM system - Significant advantage
- Experience from the digital worlds - Advantage
- Assertiveness, leadership ability, and team leading
- Systemic vision and building work processes
- Experience working with SAP system – Advantage
- Full command of Office systems - Advantage
- High service consciousness, good interpersonal skills