Reservation Agent

Receiving and processing room reservation requests from clients via telephone, email, and online services; Consulting clients on available accommodation options, booking conditions, and rates; Negotiating with clients to clarify preferences and special requirements; Working with booking and hotel management systems (PMS Opera and CRM Bitrix 24); Assisting clients in resolving issues.

Requirements

Higher education (preferably in the hospitality industry); Experience in the hotel industry is desirable; English language proficiency no lower than B1 (oral/written); Experience working with PMS Opera and CRM Bitrix 24 is welcome; Proficient PC user, Microsoft Office; Knowledge of the basics of etiquette and rules for receiving and serving guests in the hospitality industry; Communication skills, customer orientation, stress resistance.

Higher education — Bachelor's degree; Experience: 1 year