Service Department Manager Required (Technical Field)
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Machine translation — original language: Hebrew.Show original
Our company, one of the leaders in the field of solutions and services for the furniture industry, is looking for a professional Service Manager to manage our service department.
Responsibilities:
- Managing a team of field technicians and office service representatives
- Routine handling of service calls, spare parts, quotations, and delivery notes
- Overall responsibility for customer satisfaction and improving response times
- Coordination with customers under pressure and during critical failure times
- Managing parts inventory and logistical understanding of equipment and technical components
- Routine work with ERP and BI systems for data analysis and report generation
Experience
- Previous experience in technical service management or service team management – an advantage
Requirements
- Good technical understanding in a technical field/industrial systems (familiarity with components such as gears, PC boards, etc., or any other technical field)
- Ability to work under pressure, high level of order and organization
- Good command of English – speaking and writing
- Proficiency in Priority – a significant advantage
- Excellent interpersonal skills and the ability to motivate employees
The position is in the center of the country | Full-time | Good conditions for suitable candidates