Central Customer Relations Officer

• Follow up and resolve immediate customer issues and receive complaints, after-sales service, and product delivery within the specified timeframe
• Coordinate between customers and relevant departments, such as Warehouse staff and/or Branches, and responsible departments
• Track which department the customer-reported issues originated from, within the deadline, from the Warehouse or the Branch where the problem occurred
• Call to inquire about customer satisfaction regarding delivery and installation work within the specified timeframe
• Call to inquire about customer satisfaction for SUP delivering products themselves (monthly) - Summarize daily reports on product delivery and after-sales service
• Summarize complaint reports for management's acknowledgment every month

Qualifications: Female, age 24-35 years old Bachelor's degree or higher in Management or other related fields At least 1 year of experience in Customer Relations High patience and ability to work well under pressure Good interpersonal skills, cheerful personality Able to communicate in English Work Monday-Friday, 08:30-18:30 น.