Customer Service Specialist

• Coordinate with both internal and external agencies
• Manage the satisfaction of customers using the services
• Receive complaints and resolve issues for complainants
• Provide product information and general information to customers both online and offline

Qualifications: Bachelor's degree in a related field, aged 25 years and above (male candidates must have completed military service) Excellent communication, negotiation, and coordination skills At least 1 year of experience in customer service Proficient in using Microsoft Office Word, Excel Ability to read and write English at a standard level Knowledge or experience using Omni-Channel will be specially considered Knowledge and understanding of social media Detail-oriented, careful, enthusiastic, attentive to work details, and able to work flexibly as assigned by the company Flexible in working, able to perform duties off-site