Front Office Manager

Carries out the preparation of workstations and the organization of the front office operations. Coordinates the work of service employees regarding the meeting, registration, and accommodation of guests in the hotel. Coordinates work on storing and retrieving information from the file system. Exercises control over the work of issuing and storing room keys. Coordinates the work of escorting guests to their rooms. Organizes the work of transmitting information to guests. Coordinates the work on the storage of guests' valuables. Works with guest complaints and claims, making decisions regarding them. Provides first aid to guests in emergency situations. Coordinates the work of service employees regarding guest settlements upon check-out. Carries out the handover of duties at the end of the shift.

Requirements

Work experience of 5 years or more. Knowledge of Chinese and English languages. Proficiency in PC, 1C. Financial responsibility. Readiness to work with foreign citizens. Readiness for business trips.

Higher education — Bachelor's degree; Experience: 5 years