IT Application Support Engineer (Chatuchak Bangkok)

Responsibilities

• Maintain and resolve Business Application usage issues for Users, including analyzing and tracking Incidents until closure.
• Maintain systems such as MES, MLS, APS, SCP, EAM, SRM, WMS, QMS, at least 1–2 systems.
• Coordinate with the L1 team at the Head Office to resolve issues that cannot be handled on-site.
• Manage Work Orders and Incidents completely from receipt to closure.
• Provide advice on Business Process and IT System to Users / Key Users.
• Support testing and follow-up after system improvements.
• Provide Training to Users and Key Users.
• Opportunity to work with teams in Thailand, Vietnam, and Indonesia (APAC).
• Support and learn new technologies such as Intelligent Robot.

Working Hours:

• Work 5 days/week, 8 hours per day.
• Shift rotation on Saturdays–Sundays.
• Days off are not fixed as Saturday–Sunday.

Qualifications:

• Educational background: High Vocational Certificate / Associate Degree or higher.
• Fresh graduates or those with more than 1 year of experience in Implementation are welcome.
• Have knowledge of or can understand at least 2 or more Supply Chain systems, such as MES, MLS, APS, SCP, EAM, SRM, WMS, QMS.
• Have an understanding of business processes related to Supply Chain systems.
• Experience in Implementation or O&M in the manufacturing industry will be given special consideration.
• Able to write Scripts for database management, such as CRUD (Create, Read, Update, Delete).
• Experience in O&M abroad will be given special consideration.
• Good reading and writing skills in English; fluency in English communication will be given special consideration.
• Good communication and documentation skills.
• Able to coordinate with the Incident Manager to prepare Work Order analysis reports.
• Proficient in using Microsoft Office and various office programs.