Reservation Officer

• Handle room reservations via telephone, email, website, and various booking channels
• Provide information regarding room types, rates, promotions, and hotel facilities to customers
• Process confirmations, modifications, or cancellations of reservations according to customer requirements
• Record and update reservation information accurately and completely in the system
• Coordinate with the Front Office, Housekeeping, and related departments to accommodate customer needs
• Follow up and manage special customer requests, such as extra beds, special room types, or additional services
• Monitor room availability and manage bookings to maximize occupancy rates
• Respond to inquiries and resolve booking-related issues professionally
• Prepare reservation summary reports and related documents as assigned

Qualifications: Bachelor's degree in Hotel Management, Tourism, Business Administration, or a related field New graduates are welcome; however, experience in reservation, customer service, or the hotel business will be given special consideration Good command of English, both written and spoken Proficient in using Microsoft Office and reservation systems (such as Opera, Fidelio, or related systems) Good communication and customer service skills Detail-oriented, responsible, and able to work under pressure