Customer Experience Manager based in EastVille and Ramintra

1. Manage and control the service complaint center for both customers and merchants (Call CENTER)
2. Responsible for planning customer satisfaction creation and finding ways to develop service standards to reach WorldClass level
3. Set standard and Standardise practice of CPN Service Attendant (CS, security, maid, M&E, Service team) for all centers
4. Focus on developing the highest level of service for customers, including training both Inhouse and Outsources employees to have the CPN service DNA
5. Able to create models and procedures for delivering standardized service, demonstrating professionalism in service (Service Standard, Procedure, Innovation)
6. Perform other assigned duties (Able to manage 2 centers: both EastVille and Ramintra branches)

Qualifications: Female or Male (Female applicants will be given special consideration) Age not exceeding 45 years (If possessing qualifications and direct experience as specified, age up to 48 years will be considered) Bachelor's degree or higher, any field of study 3 – 5 years or more of work experience; if having direct experience in the shopping center, department store, Retail business, or premium customer service industries, special consideration will be given Able to communicate in English at a good level in listening, speaking, reading, and writing for coordination and service purposes; if able to communicate in a 3rd language or other additional languages, it is a plus Has a service mind and possesses good negotiation/problem-solving skills, as well as effective cross-functional communication and coordination skills 3-5 years or more of work experience in Event, Digital, Branch Marketing; if having prior experience in shopping centers, special consideration will be given Resides in the nearby area or can conveniently commute to work according to the shopping center's opening and closing hours