Customer Quality Engineer (CQE)

Your tasks

• Oversee and coordinate quality matters with customers, including receiving and resolving Customer Complaints.
• Analyze and resolve quality issues using 8D / CAR / 5Why.
• Prepare and control Customer Specification and Quality Standard.
• Prepare Outgoing Inspection Report (OBA Report) for product delivery to customers.
• Analyze quality data using tools such as SPC, CPK, FMEA, and Control Plan.
• Coordinate with Production, QC, Engineering, and related departments to resolve quality issues.
• Support and coordinate with customers in case of quality issues.
• Travel on-site to customer factories to analyze and resolve quality issues when assigned.
• Follow up on problem-solving results and prepare quality reports for supervisors.

Requirements

1. Bachelor's degree or higher in Engineering, Science, Quality Management, or a related field.
2. 3–5 years of experience in Quality / Customer Quality / CQE; experience in Electronics, Automotive, Battery, or Manufacturing industries will be specially considered.
3. Experience in Customer Complaint, 8D, and CAR.
4. Knowledge of quality tools such as 5Why, SPC, CPK, FMEA, and Control Plan.
5. Good English communication skills; ability to communicate in Chinese will be specially considered.
6. Knowledge of Customer Specification and Quality Standard.
7. Ability to prepare Outgoing Inspection Report (OBA Report) for product delivery to customers.
8. Ability to travel on-site to customer factories to resolve quality issues as necessary.