Quality Control and Customer Service Officer (QC/CS)

Your tasks

1. Receive complaints from customers, record data, and prepare relevant documents.
2. Coordinate with relevant departments to analyze problems or causes and determine temporary or permanent corrective measures.
3. Follow up on the progress of problem-solving to ensure that improvement measures have been fully and completely implemented.
4. Follow up on feedback and respond to customers to maintain and build customer satisfaction.
5. Perform other duties as assigned by supervisors.

Requirements

1. Age 22-40 years old.
2. Male / Female (Thai nationals only).
3. Educational qualification: Diploma - Bachelor's Degree in Business Administration, Marketing, or other related fields.
4. At least 1-2 years of experience in Customer Relations.
5. Possess problem-solving skills and quick wit for immediate issues.
6. Proficient in using Microsoft Office.
7. Proficient in English (Ability to use Chinese will be given special consideration).
8. Able to start work immediately.