Service Engineer
- Provide after-sales service, troubleshoot, and provide consultation regarding Access Control / Time Attendance / Security Platform systems to customers
- Support customers via telephone, E-mail, Remote Desktop, and Onsite according to assigned areas
- Inspect and perform annual Hardware / Software system maintenance (Preventive Maintenance)
- Install and perform basic Hardware / Software system configuration, or collaborate with the installation team on projects
- Test and verify system readiness before handing over work to customers
- Prepare site visit reports, problem reports, and Service Reports
- Coordinate with internal teams and technical partners, both domestic and international
- Other duties as assigned
Qualifications: Education: Bachelor's Degree in Electrical, Electronics, Computer, Network Systems, or other related fields Age 25-40 years old Male only At least 1 year of work experience in Service / Technical Support / Installation within the electronics or IT systems field Basic knowledge of Network, Server, Database (SQL), and Windows systems Knowledge of Network, Server, Database SQL, and software Able to read technical manuals (English) and install Software / Hardware Good communication, coordination, and problem-solving skills Able to drive a car and holds a driver's license; able to travel upcountry occasionally (the company provides a vehicle for work) Experience in Access Control, Attendance, People & Security platforms, or IT technology systems will be given special consideration