Bilingual BPO Team Leader - On-site Medellín
Must-have:Lead
Machine translation — original language: Spanish.Show original
Join Concentrix as a bilingual Team Leader and lead a team of excellence.
Functions
- Manage and coordinate the activities of the customer service team.
- Analyze and continuously improve service processes.
- Resolve conflicts and mediate between customers and the team.
- Train and motivate team members to achieve objectives.
Requirements
- Previous experience in leadership roles in customer service, coaching experience.
- Knowledge of conflict resolution techniques and assertive communication.
- Ability to work under pressure and manage multiple responsibilities.
- Advanced English level - B2
Benefits
- Continuous professional development opportunities.
- Collaborative and supportive work environment.
- Access to training and growth programs.
- Basic salary $3.505.000 plus monthly bonus for meeting indicators and corresponding surcharges.
- Indefinite term contract directly with the company.
- Rotating schedules from Monday to Sunday between 6:00am and 11:00pm, 2 days off.
- On-site work modality at the Aventura shopping mall.
Join Concentrix and contribute to the success of a dynamic and committed team.
Requirements
- Minimum education: University / Technical career
- 1 year of experience
- Knowledge: Leadership