Functional Support Front - Freelance (M/F)
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Machine translation — original language: French.Show original
CONTEXTE
The challenge for this entity (FO CB) is the management of support for our users.
MISSIONS
- Monitoring control of our applications
- Analysis and resolution of technico-functional incidents
- Incident quality monitoring
- Regular communication with clients
- Coordination of relations with various stakeholders (other APS, client, ADM)
- Coordination of production deployments or DRP (communication, functional tests, roadmap tracking)
- Deployment of hotfixes
- On-call shifts at night, weekends, and public holidays
OUTILS & ENVIRONNEMENT
- Expertise in CIB
- English-speaking environment
- Expertise in CIB and in support is expected
- Ability to operate in an English-speaking environment