Receptionist

BGH Estate doo - Marriott hotel

Vase Čarapića 2-4, Beograd - Stari grad

Receptionist

Requirements: IV level of professional qualification, minimum 1 year of work experience in the same or similar positions, excellent knowledge of English, knowledge of Opera, Fidelio systems is desirable.

Working conditions: After 6 months of work, the possibility of free systematic check-ups; availability of private health and pension insurance; purchasing through administrative bans (in interest-free installments); free use of the hotel gym; free psychotherapeutic support.

Duties: Processing all guest arrivals by confirming reservations, assigning rooms, and issuing and activating room keys. Processing all types of payments such as room charges, cash, checks, charges, or credits. Processing all check-outs including resolving all late and disputed payments. Answering telephone calls, noting and processing all guest calls, messages, requests, questions, or concerns. Coordination with the Maintenance Department to monitor room readiness for guest arrival. Informing guests/visitors about the parking procedure and sending a porter or parking attendant as needed. Providing guests with directions and information about the facility and local attractions. Processing daily reports (number of arrivals, departures), identifying all special requests, and verifying report accuracy. Completing cash reports and end-of-day reports in the computer system. Counting the cash drawer balance at the beginning and end of the shift. Balancing and processing receipts in accordance with accounting specifications. Greeting and acknowledging every and all guests in accordance with company standards; anticipating and providing services that guests need; assisting persons with disabilities; thanking guests with sincere gratitude.

Working time 5 days a week in shifts (including weekends), 07:00-15:00, 15:00-23:00, 23:00-07:00 hours.

Interested candidates can send their CV to the email: maja.kostadinoski@marriott.com