IT Support (freelance) (Khon Kaen)

Job Details Perform duties as an IT Support staff to maintain order and resolve technical issues for internal users, ensuring the company's IT operations continue smoothly.

Main Responsibilities

• Provide assistance and resolve technical issues (Hardware, Software, Network) for users (Onsite Support)
• Maintain and manage computer equipment (Laptops, Desktops), peripherals (Printers, Scanners), and meeting room systems
• Support the use of Microsoft Office 365, Active Directory, and standard corporate software
• Coordinate with the central IT team or external Vendors to resolve complex issues
• Record and track problem-solving status through a Ticketing System

Required Skills

• Technical Support: Expertise in troubleshooting Windows 10/11, Microsoft 365 Suite (Outlook, Teams, OneDrive)
• Hardware Knowledge: Skills in basic analysis and repair for PC, Laptop, Printer, and Mobile Devices
• Network Basics: Understanding of TCP/IP, Wi-Fi, VPN, and basic Network connectivity
• System Administration: Knowledge of Active Directory (AD), Azure AD, or user permission management will be specially considered
• Troubleshooting: Systematic problem-solving skills (Logical Thinking) and good ability to handle immediate issues

Qualifications:

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field
• Experience working in IT Support (Level 1-2)
• Good service mind and good communication skills
• High responsibility, punctual, and able to start work immediately upon prior coordination
• Able to communicate in English
• Able to coordinate and work with foreign vendors and service recipients