Travel Operations Specialist (Amadeus) [Hybrid] - Bogotá

Keywords: Travel Operations Specialist Travel Sourcing Specialist Amadeus Reservations After-sales Bogotá Hybrid Tourism Travel agencies Corporate travel management

Experience in travel operations and Amadeus management is required to manage reservations and after-sales solutions. The role impacts service continuity, customer satisfaction, and coordination with providers and internal teams. The goal is to strengthen the reservation operation and incident handling in Bogotá. The position focuses on resolving travel cases and coordinating responses with providers. An indefinite term contract is offered, hybrid modality, operational learning, and work with ticketing tools. This Travel Sourcing Specialist will be responsible for the integral management of reservations and after-sales processes, ensuring operational efficiency and customer satisfaction. Experience as a Tourism Operations Agent and handling of ticketing tools will be valued.

Responsibilities:

• Manage air, land, and hotel reservations using Amadeus.
• Attend to and resolve customer incidents and requests related to travel (changes, cancellations, refunds).
• Perform manual issuances and corrections in reservations.
• Coordinate with providers (airlines, hotels, etc.) to solve problems and optimize services.
• Perform reconciliations and fare validations.
• Use ticketing tools (Freshdesk, Zendesk) for case tracking and resolution.
• Prepare management reports and data analysis in Excel and Power BI.
• Support the search and selection of tourism service providers (Travel Sourcing).
• Ensure compliance with company and provider policies and procedures.

Requirements:

• Minimum of 2 years of experience in travel operations, specifically in reservation management and after-sales.
• Demonstrate advanced handling of Amadeus (issuance, reissuance, refunds, etc.).
• Proven experience in the use of ticketing tools such as Freshdesk or Zendesk.
• Knowledge of reconciliation and fare validation processes.
• Intermediate Excel skills for report preparation.
• Intermediate conversational English level.
• Ability to work under pressure and solve problems effectively.
• Ability for assertive communication and attention to detail.

Education level: Technician

Labor sectors: Hospitality and tourism Customer service and related

Position: Analyst

Other skills: Technical skills: Amadeus Ticketing tools Excel Sabre Galileo Power BI

Interpersonal skills: Attention to detail Problem solving Assertive communication