Customer Service
Must-have:E-Commerce
Machine translation — original language: Vietnamese.Show original
JOB DESCRIPTION
- Directly handle tickets/chats from customers in the Europe – US market.
- Accompany & support customers in resolving order issues: Refund, Cancel, editing information, updating order status, product consulting.
- Coordinate with inter-departmental teams (Fulfillment, Logistics...).
- Experience: From 1 year of online CS via email/ticket system.
- Priority given to candidates with experience in Cross-border E-commerce / POD.
- Foreign Language: Good English reading & writing (working 100% via chat/email with US/EU customers).
- Mindset & Skills:
- Meticulous, careful, grasping...