Bilingual CHAT Customer Service B2 - (WAHA)

Your tasks

Join our team as a Customer Expert; you will be responsible for attending to and providing support to users, providing effective solutions and maintaining constant knowledge about the client's products and services. This is what you will do: You will carefully manage and respond to customer inquiries through the service line. You will provide excellent service through active listening, empathy, and effective communication. You will provide support related to the client's technological products and services. You will resolve user situations efficiently, seeking to offer a solution from the first contact. You will handle inquiries related to hardware, software, networks, operating systems, and computer applications. You will maintain updated knowledge about the client's products and services. You will accurately document and update information for each interaction in the required systems. The TOP Team is looking for someone who:

Requirements

• Is a high school graduate. Has a B2 level of English. Has customer service and effective communication skills. Is a proactive, responsible, empathetic, and solution-oriented person. Has the ease to learn and adapt to new products, processes, and tools. Let's talk about benefits:
• Salary during training: COP $2.315.000. Salary in production: COP $2.315.000. Bonus for meeting metrics: up to 15% of the salary. Campaign Addition: COP $347.000, paid in the month of entry to Operations. Contract: Indefinite term. Schedule: 42 hours per week. 2 days OFF. Corporate development programs and career plan. Employee fund. Terms and conditions apply. This is what differentiates us: We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its different cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we defend diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and collaborators, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, generates a significant impact, and builds a more equitable world. Make a difference with the TOP Team!.

-Requirements- Minimum education: High School / Secondary Education years of experience Keywords: service, service </body>