Job.boJob.bo

Back office - Bilingual Heredia

T&TA de CentroamericaHeredia, Herediacomputrabajopublished 10/12/2026
View position
2 more positions at T&TA de Centroamerica →
Must-have:SAP
Machine translation — original language: Spanish.Show original

Modality: Hybrid 3 days on-site (In-person training) AFZ Heredia. Schedule: Monday to Friday 8 hours, time window between 7 a.m. to 6 p.m.

Bilingual Back Office Agent

Job Objective: Back Office Operation support and order processing. Apply broad knowledge of job skills, company policies, and procedures to complete tasks or assignments. Comprehensive understanding of the general/technical aspects of the work. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to solve problems and/or develop recommended solutions.

Responsibilities and functions:

  • Supervise compliance with operating procedures and standards.
  • Ensure compliance with operating procedures and standards.
  • Ticket creation.
  • Order creation and review.
  • Case closing and creation.
  • Create orders through SAP.
  • Responsible for validating customer rights, registering the case in order to route or send to an end user, end-to-end case monitoring.
  • Work through email requests and provide necessary follow-up.
  • Monitor service until completion to ensure compliance.
  • Manage customer service requests through different access channels.
  • Handling of Customer and channel complaints.
  • Manages multiple tasks or cases simultaneously.

Requirements and qualifications:

  • High School Diploma.
  • C1 English proficiency.
  • 2 years in Back Office operations.
  • Advanced Excel management.
  • Management of the office package.
  • Computing knowledge.
  • Familiarity with IT technology.
  • Understands internal processes and tools.

Skills and competencies:

  • Superior written communication skills.
  • Fast learner and change management.
  • Problem-solving skills.
  • Data entry accuracy.
  • Data entry accuracy and attention to detail.
  • Time management skills.
  • Growth mindset.
  • Proactive and teamwork oriented.

Requirements-

Minimum education: High School / Secondary Education 2 years of experience Languages: English Knowledge: Bilingual, Microsoft excel, Microsoft office, Operations, Procedures Keywords: office