IT SYSTEMS OPERATOR (M/F)

Scope of responsibilities:

• providing users with information regarding network, computing, and cloud services provided by CI TASK (via telephone and electronic communication channels);
• creating descriptions of user tickets, their handling, and analysis;
• operating a ticket management system, communicating with users via various channels (e-mail, chat, telephone) within a single web interface;
• monitoring IT infrastructure and responding to alarms from monitoring systems for server room operations, network, server, and application services;
• analysis, registration, and classification of incidents in the ticketing system, participating in creating instructions for resolving the most frequently occurring problems from various ticket groups;
• ensuring the quality and timeliness of one's work and supporting the team in maintaining operational continuity.

Requirements:

• education: higher (including Bachelor's degree) - desirable
• others: BASIC REQUIREMENTS
• higher technical education, completed engineering studies, or student status in computer science (electronics) or similar technical fields
• basic knowledge of computer network operations (TCP/IP, routing) and operating systems (Linux/ Windows), allowing for initial problem diagnosis
• knowledge of the English language allowing for reading technical documentation
• high personal culture, very good communication skills, and professionalism
• responsibility, accuracy, and reliability in performing procedures
• care for information confidentiality and readiness to comply with rules regarding the protection of information, user data, and information concerning infrastructure and the security of tele-information systems
• readiness for flexible changes to the work schedule (work from 14:00 to 22:00)

NICE TO HAVE

• experience in a technical helpline operator position or similar

How to apply:

• directly to the employer
• required documents: CV.

Documents should be sent electronically to the address: praca