Lead Information Systems Specialist

User support (remote and on-site): consulting, resolving incidents and requests regarding software, IT equipment, and corporate systems. Working in ServiceDesk: processing tickets, monitoring execution, escalation; ITIL processes (incidents, requests, problems, changes). Administration of user accounts and workstations in Active Directory and other corporate systems; administration of corporate mobile communications. Administration and development of SCCM; support for videoconferencing, corporate TV, and bank-clients. Installation and switching of LAN, working with basic network equipment and telephony. IT asset accounting (equipment, software, licenses), inventory, maintaining the IT knowledge base. Participation in IT projects, employee training, working with vendors and procurement; compliance with company KPIs and standards.

Requirements

IT support experience of 3+ years, ServiceDesk and understanding of ITIL/ITSM. Administration of Windows, iOS, Android, MS AD; MS Office, antiviruses, videoconferencing, remote support. Understanding of networks: TCP/IP, DHCP, LAN/VLAN, GPO, network equipment. Knowledge of PCs, peripherals, and office equipment, primary diagnostics and minor repairs; basic installation of structured cabling systems. PowerShell, SCCM, MDM is a plus; English Intermediate; higher education (specialized preferred). Customer orientation, proactivity, ability to multitask.

Higher education — Bachelor's degree; Experience: 3 years