Assistant Branch Manager

*Job Summary*

Our Assistant Branch Manager (ABM) position is not just a general assistant role; you will be entrusted to manage and take full responsibility for branch operations (acting as a Branch Manager). This position is designed to provide you with the opportunity to prove your skills and potential. If you demonstrate excellent performance and can manage the branch according to targets, the institute has a policy to promote you to a full Branch Manager in the future.

*Job Description*

• Oversee class scheduling and coordinate with the Support Office to provide instructors for each session.
• Manage and control the quality of student services within the responsible branch comprehensively.
• Attend to and facilitate students with a high level of Service Mind to deliver the best learning experience.
• Assess student needs, provide initial consultation, and recommend courses (especially IELTS) to students interested in further studies before handing over complete information to the sales team for follow-up.
• Act as a leader in solving immediate problems, managing complaints, and handling various situations within the branch with maturity and professionalism.
• Oversee the orderliness of the branch in terms of both personnel and facilities to ensure compliance with the institute's service standards.

*Compensation and Benefits*

• Provident Fund
• Social Security
• Accident Insurance
• Medical Reimbursement Rights
• Annual Trip
• Incentive Party
• Career Growth Path

Qualifications:

• Have work experience in the Hospitality industry, such as the hotel business, aviation business, or other related premium service industries.
• Possess high leadership maturity, able to be a reliable pillar for the team, and can make decisions and manage real-world problems effectively.
• Have good English communication skills, able to communicate in a language institute environment and provide initial advice.
• Have high work flexibility and are able to travel or rotate to work at different branches.
• Have excellent interpersonal skills, are approachable, and have a genuine passion for customer care.