Order Processing Specialist

Your tasks

YOU WILL To perform the assigned functions, the employee performs the following duties:

• Manage the order processing process, including all necessary actions according to internal procedures, including monitoring the timeliness of order placement and confirmation to customers;
• Contribute to achieving key Customer Service level indicators, taking into account product availability in the Company's warehouses and further demand and supply planning actions;
• Ensure control of shipment volumes, including, but not limited to, quota management;
• Determine and coordinate stock requirements for a specific product on a short-term horizon regarding placed orders;
• Operationally support the achievement of company goals, including, but not limited to, meeting the sales plan;
• Manage efficiency and contribute to the continuous automation of the order processing process, including through EDI;
• Actively contribute to achieving key Customer Service level indicators (CFR, OTIF), order processing efficiency (No Touch), and increasing the level of direct shipments from factories (DPS), considering logistics cost efficiency (Cost to Serve);
• Achieve maximum efficiency of logistics operations through optimal order filling, direct shipments from factories, application of double-stack shipments, etc.;
• Represent the order processing team at cross-functional meetings or lead them;
• Participate in and lead Company and supply department initiatives and projects;
• Substitute absent Customer Service department employees if necessary;

Requirements

WE EXPECT FROM YOU

• Higher education;
• Knowledge of English (Elementary level);
• At least two years of experience in the last 5 years in a similar position involving order processing, shipment volume control, coordinating stock requirements, and applying methods to increase the efficiency of logistics operations;
• Analytical and organizational skills;
• Customer focus;
• Negotiation and effective interpersonal skills;
• Communication skills, ability to work in a team;
• Result orientation;
• Effective time management skills;
• Accuracy, attention to detail when working with documents, responsibility;
• Be an experienced user of computer and other office equipment (knowledge of MS Office programs, Word, Excel, Outlook, etc.)

Requirements Not specified; Experience: 0 years

What we offer

WE OFFER

• Competitive salary, annual salary review;
• Extended VHI (voluntary health insurance) including dentistry;
• Meal compensation;
• Comfortable and modern office in the center of Moscow;
• Hybrid work format / shortened working day on Fridays;
• Employee support program (psychological, legal, financial consultations), corporate discount program;
• A dynamic environment — working "on the move" with a focus on results;
• Professional growth and development;
• The opportunity to implement your ideas!