Reservation

Responsible for managing, overseeing, and receiving room reservations, shuttle services, and other company services from customers and Travel Agents/OTA through various channels such as telephone, email, and online platforms; providing accurate information, and coordinating with relevant departments to ensure smooth service operations and achieve maximum customer satisfaction.

Qualifications:

• High Vocational Certificate or Bachelor's Degree in Hotel and Tourism Management, Business Administration, Liberal Arts, or other related fields
• 1-2 years of experience in a Reservation, Front Office, or related position in the hotel, villa, or shuttle service business
• Excellent English communication skills, including listening, speaking, reading, and writing (proficiency in a 3rd language such as Chinese or Russian will be specially considered)
• Proficient in Microsoft Office (Word, Excel) - Familiarity with Property Management System (PMS), Channel Manager systems, or various OTA Extranets
• Service Minded with good interpersonal skills
• High attention to detail, especially regarding numbers, dates, and customer information
• Ability to work under pressure and handle immediate problems effectively
• Strong negotiation and effective communication skills