Reservations Manager

Reservations Manager Reservations ManagerReservations Manager

Zoku

Posted

Reservations Manager

About the job

Are you a hands-on leader who knows how to develop a team, create structure and turn enquiries into brilliant guest experiences and confirmed bookings? Then keep reading!

Zoku provides a home for business travellers who want to live in a city for a few days or even a few months. We're a new type of business hotel offering a relaxed place to live, work and socialise - while connecting residents with the local scene. Join an international team of driven, proactive and fun-loving Zokus who share a passion for connecting people across the globe.

As our Reservations Manager , you will lead our central Reservations team and take ownership of the reservation journey across all four Zoku locations.

For many residents and bookers, Reservations is their very first contact with Zoku. You will ensure that the warm, genuine and unmistakably Zoku welcome guests experience in our spaces begins with their very first call or email.

You will create the structure, standards and working environment that enable the team to provide excellent service while achieving strong commercial results. You will develop the team, improve processes and ensure that individual and group enquiries are handled quickly, accurately and with the distinctive Zoku touch.

You will work from our Support Office in Amsterdam, report to the Director Commercial and collaborate closely with Revenue, Sales, Meetings & Events, Marketing and our operational teams.

WHAT WILL YOU DO?

No day looks the same as a Reservations Manager, but here's a glimpse of what you can expect:

Lead and develop the team

Lead, coach and support a team of eight Reservations team members. Set clear expectations and goals, hold regular check-ins and provide continuous feedback to help the team grow and perform at its best.

Create a memorable first impression

Make sure every resident,...