Customer Service Supervisor-Warehouse /Sriracha Shift Work วันจันทร์-ศุกร์

Aufgaben

• Develop and maintain strong relationships with customers to enhance satisfaction, loyalty, and retention.
• Address and resolve customer inquiries, complaints, and concerns in a timely, professional, and efficient manner, ensuring customer satisfaction.
• Collaborate closely with warehouse staff to ensure accurate and timely order fulfillment, meeting customer expectations.
• Monitor inventory levels and work with the warehouse team to address and resolve any discrepancies in stock or orders.
• Communicate order status updates, shipping delays, and other operational concerns to customers, ensuring transparency and clear expectations.
• Lead, mentor, and supervise a team of customer service representatives, providing guidance and support to ensure high performance and excellent service quality in the warehouse setting.
• Continuously improve customer service processes and team performance, identifying opportunities for efficiency and better customer experience

Anforderungen

1. Bachelor’s degree in Business Administration, Logistics and Supply Chain Management, or a related field
2. Minimum 3-5 years of experience in customer service, preferably in a warehouse or logistics industry
3. Experiences from Automotive Manufacturing Business will be an advantage
4. Proficiency in Microsoft Office, and Warehouse Management Systems (WMS)
5. Knowledge of inventory control, shipping processes and order management
6. Excellent communication and interpersonal skills

Sonstiges

ทำงาน: ทำงาน 5 วันต่อสัปดาห์ (วันจันทร์ - วันศุกร์)เวลาทำงาน (กะกลางวัน): 08:00 - 17:00 น.เวลาทำงาน (กะกลางคืน): 20:00 - 05:00 น.