IT Support Engineer

RESPONSIBILITIES

• Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.

• Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.

• Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.

• Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.

• Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).

• Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.

• Create and maintain clear IT documentation and runbooks for the systems and processes you own.

REQUIREMENTS

• At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.

• Professional working proficiency in English , with the ability to explain technical concepts clearly to non-technical colleagues.

• Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).

• Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.

• Excellent interpersonal skills with a genuine customer-service mindset.

• Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.

• Proactive and organized, eager to learn, with strong practical problem-solving skills.

NICE TO HAVE

• Experience supporting a global or multi-office organization.

• Previous work experience at a fast-paced organization with an entrepreneurial mindset.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.