Device Service Growth Account Manager
Join us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Define the device services roadmap to underpin the vision and strategy through identification of key goals in line with devices strategy
Collaborate cross-functionally (marketing, sales, and operations) to ensure successful execution
Drive communication and negotiation with external parties to acquire strong partnerships to execute the agreed plans for device services
Constantly monitor and track device services performance and propose corrective actions when needed
Analyse market trends, customer behaviour, perform competitive analysis and constantly propose new ways to increase customer engagement, revenues, margin uplift, and overall customer satisfaction
Examples of care services to lead
Devices insurance, trade-in and refurbishment, repair services
Who you are
More than 4 years of experience in sales or marketing
In-depth knowledge of product life cycle management of smart tech products
In-depth knowledge of device financing models
Deep understanding of driving revenue streams and translating customer insights into propositions
Ability to work independently
Project management skills
Product management of smart-tech products
Proposition development and commercial management of device services products
Excellent communication skills, both written and verbal
Excellent presentation skills
Excellent negotiation skills
Strong proficiency in analysis tools including Microsoft Excel
Who we are
We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.
Together we can.