Store Manager

Job Description

Be the 1st-in-charge of the store to oversee and ensure smooth daily operations

Responsible for the profit & loss of the store and implement appropriate cost control measures

Manage the store’s budget and forecasts to meet or exceed management expectations

Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes

Supervise food and operational safety to ensure a comfortable environment for the customers

Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction

Control labour through effective manpower scheduling and monitor leave of staff

Actively involved in hiring process by identifying and selecting candidates for junior positions

Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment

Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated

Handle all store administrative duties

Any other jobs or duties assigned by the Senior Store Manager from time to time

Job Requirements

Minimum of 5 years management experience in Food & Beverage industry

Possess sound leadership qualities and ability to manage service staff

Competency in Microsoft Office applications (Excel, Word and PowerPoint)

Excellent communication & interpersonal skills; able to build lasting relationships with guests.

Possess good organizational and management skills; able to lead and inspire staff