JUNIOR AV SERVICE ENGINEER

Role Summary We are looking for a Junior AV ServiceEngineer to provide preventive maintenance, troubleshooting, and technicalsupport for audio-visual (AV) and collaboration systems at customer sites. Thisrole is ideal for ITE/NITEC fresh graduates or candidates with 1–2years of relevant experience who are passionate about technology and eagerto develop hands-on skills in AV systems, customer support, and systemmaintenance. The successful candidate will work closely with senior engineerswhile gaining practical experience and progressively taking on greater responsibilities. Key Responsibilities Attend onsite service calls, preventive maintenance visits, and provide technical support at customer locations. Perform Level 1 troubleshooting, fault diagnosis, and basic configuration of AV and video conferencing systems. Conduct preventive maintenance, equipment inspections, testing, cable checks, and system health verification. Assist senior engineers with equipment installation, commissioning, repairs, and complex troubleshooting. Prepare and submit accurate service reports, maintain service records, and update service tickets after each visit. Provide professional customer support, basic user guidance, and escalate unresolved technical issues when required. Maintain service tools, test equipment, and spare parts in good working condition while complying with company safety and security procedures. Identify recurring issues and recommend maintenance or upgrade opportunities to improve system performance.

Requirements NITEC or Higher NITEC in Electronics, Electrical, Infocomm, Audio-Visual Technology, or a related discipline. Fresh ITE/NITEC graduates are welcome to apply. Candidates with 1–2 years of experience in AV service, IT support, electronics, or a related field will have an advantage. Basic knowledge of AV equipment, video conferencing systems, cabling, Microsoft Windows, Microsoft Office, and IP networking. Able to use basic hand tools and test equipment, and follow technical procedures and service documentation. Strong problem-solving skills with a logical and customer-focused approach. Good communication, teamwork, and interpersonal skills. Responsible, willing to learn, and able to work independently when required. Willing to travel to customer sites across Singapore and support after-hours or weekend work when required. Experience with platforms such as Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Crestron, Extron, Q-SYS, Biamp, or Shure is an advantage. AVIXA CTS, ITIL Foundation, or a valid Singapore Class 3 driving licence will be an added advantage. Why Join Us? Training and career development opportunities. Hands-on experience with leading AV technologies. Supportive team environment. Exposure to a wide range of enterprise AV and collaboration solutions.