Mortgage Liaison Officer

Job Description: Deliver superior customer servicing and contribute to the overall Mortgage Sales customer service experience

Assist and liaise with customers’ requests

Liaising with internal stakeholders on behalf of the Specialists

Administrative and documentation support and to ensure compliance with Bank’s policies and procedures

Performing KYC screening and searches

Ensure data integrity and completeness by performing steps required to ensure information/demographic details are updated in Bank’s systems (BWCIF/CRM)

Effectively manage and track sales campaigns and manage leads and provide timely updates

Prepare reports for timely submission to Management

Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor/s