Public Safety Telecommunicator

General Information

Vacancy Open to All Candidates

Employment Type Permanent - Full-time

If time-limited, note appointment end date

Hours per week 40

Months per year 12

Position Number 010211

NC Salary Grade Equivalency NC04

Classification Title Public Safety Telecommunicator - Journey

Working Title Public Safety Telecommunicator

Salary Range $35,360 - $40,515

Anticipated Hiring Range $35,360 - $36,832

FLSA Status Non Exempt

Division Business Affairs

Department Safety & Security (Adm)

Work Unit Police and Public Safety

Work Schedule

University hours are Monday – Friday, 8:00 am – 5:00 pm. The schedule for these positions vary.

Primary Purpose of Position

Performs technical communications work in support of public safety operations. Receives emergent and non-emergent calls, monitors alarms, obtains and relays information, prioritizes calls/alarms and coordinates response procedures, dispatches appropriate public safety personnel, and maintains public safety communications logs and databases.

Minimum Education/Experience

Minimum Preferred Qualifications:

High School diploma and sufficient experience to demonstrate ability to work under pressure.

Journey level requires an additional one year of experience.

Advanced level requires an additional two years of experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

Responds to emergency and non-emergency calls for assistance and information.

Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services.

Operates a multi-line telephone console system, an alerting system, and LiveSafe

alerting system translates information into the appropriate codes.

Determines and assigns the level of priority of the call, and enters the data into a

Computer-aided dispatch system for radio dispatch purposes.

Performs crisis intervention services, asks vital questions to ensure the caller

receives proper emergency response agency.

Transfers Fire and Medical needs to the appropriate dispatch centers.

Monitors and operates a radio console and computer equipment.

Receives and responds to a variety of emergency and non-emergency services and complaints.

Asks questions to interpret, analyze and anticipate the caller's situation as to

resolve problems, provide information, dispatch emergency services, or refer

callers to other agencies.

Dispatches and coordinates the responses of public safety agencies.

Identify the appropriate number and type of equipment or apparatus to dispatch.

Enters and modifies information into local, state, and national computer databases.

Monitors and responds to a variety of technical systems and alarms.

Other Work Responsibilities

Other duties as assigned by the Chief of Police or Designee.

Departmental Preferred Experience, Skills, Training/Education

Previous experience as a Public Safety Dispatcher.

Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medics, and fire to assist.

Ability to perform effectively under pressure and understanding of all policies and procedures, with strong attention to detail.

Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties.

Proficiency with computer systems such as Microsoft and Google Suite, with the ability to learn other computer program/systems.

Necessary Licenses or Certifications

Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.

Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Work Location Police & Public Safety

Posting date 10/28/2026

Closing date 11/11/2026

Proposed Hire Date

Contact Information

Special Notes to Applicants

This posting will be used to fill two positions, 010211 and 010208.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report

The Search Committee will not contact references without first verifying permission with the finalist .

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.

Do not write 'see resume' on your application when completing the job duties section.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview