Communications Manager
Transdev is proud to offer:
Competitive compensation package of minimum $106,000 – maximum $112,548
Benefits include:
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-termdisability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Duties & Responsibilities
Offering customer-centered solutions for automated channels
Driving successful utilization of services while reducing control center operating costs along the way
Define key performance indicators for each communications channel and benchmark existing performance to measure a campaign's level of success
Coordinating marketing campaigns to increase exposure and knowledge of available services. Some potential campaign ideas are noted below:
Traveler specific outreach where/when necessary
Control-Center forced inbound messages and "Did You Know?" messages while on-hold to educate and reinforce TRAC services
Broadcast Campaigns via the Outbound Notification Services (voice, text or email)
Lead platform messaging and communications strategy
Create internal communications protocols and initiatives that will foster employee engagement
Establish an internal communications strategy in conjunction with leadership team
Interface and communicate regularly with cross-functional teams including reservations, dispatch, QA, training, and admin
Collaborate with other managers and stakeholders to create and manage agent-facing deliverables such as release notes, help files, instructions, technical information, and frequently asked questions
Resolves clearest and most logical way to present information and instructions for greatest reader comprehension; writes and proofreads easy-to-understand user interface text and online help
Ensure internal communication messages are consistent with external communication messages
Respond to feedback from staff and adjust communications content accordingly
Contacts and corresponds with agents as needed to resolve documentation questions or concerns
Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities
Ensure internal communications messages are consistent across all mediums and for different departments of the organization
Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
Develop presentations for organization or client meetings, such as QBR Education, Licensing,
Must be able to work shifts or flexible work schedules as needed.
Other duties as assigned.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Certifications, and Experience:
Bachelor's Degree in English or other communication related field preferred
2+ years of experience in a transportation call center environment preferred, relevant work experience will be considered in place of educational background
Strong proficiency in Zendesk Support, Zendesk Guides, Twilio, Slack, Microsoft Word, Excel and PowerPoint, Power BI, and Canva Skills and Knowledge Required:
Excellent English language writing, proofreading, and oral communication skills
Excellent organizational and interpersonal skills, with a keen attention to detail
Ability to listen attentively, ask questions, and develop relationships
Strong listening skills
Ability to manage campaigns and projects
Ability to remain courteous with difficult or angry customers
Basic computer knowledge/PC experience and the ability to learn new software
Bilingual skills are a plus but not required
Travel requirement <5% of time for occasional meetings or training
Pre-Employment Requirements:
Must submit to drug testing and a background check
Physical Requirements:
Must be able to work shifts or flexible work schedules as needed
100% of work is accomplished indoors and in air conditioned or well-ventilated facilities
Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer
Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an
overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,
religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:
Job Category: Management
Job Type: Full Time
Req ID: 9347
Pay Group: NCD
Cost Center: 601
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants:
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video .