Account Manager

What you'll do :

1. You will drive client retention, customer satisfaction, upselling and cross-selling.
2. Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.
3. You will be the voice of the customer when engaging with internal teams.
4. Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
5. Investigate the core of the problem and suggest a long-term solution to it.
6. Focus on Growth + Engagement + Integration.

Kualifikasi :

1. Currently employed with a proven track record of achievements in the technology, marketing technology, and SaaS industries.
2. Strong analytical skills, in-depth knowledge about the communication channels and the marketing automation space.
3. 1-3 years of experience in a Client-facing/Account management/Digital Marketing role.
4. Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
5. Self-motivated, Self-starter and strategic mindset, quick learner.

Skills: Account Management, Client Services, Key Account Management