Operations & Performance Supervisor

Tempeman & TempeGo Experience adalah bisnis berbasis di Bali yang bergerak di bidang food product dan cultural experience, dengan misi memperkenalkan tempe Indonesia kepada dunia melalui produk dan pengalaman yang berkualitas.

Kami mencari Operations & Performance Supervisor yang detail, tegas, terstruktur, dan memiliki strong follow-up mentality untuk membantu memastikan KPI, SOP, task, dan operational performance di Tempeman dan TempeGo Experience berjalan sesuai standar dan deadline.

Key Responsibilities

• Monitor, review, dan validate KPI performance setiap tim berdasarkan target dan source data.
• Analyze performance gaps dan mengidentifikasi penyebab recurring problems.
• Melakukan periodic dan random audit terhadap SOP serta operational standards.
• Monitor deadline, outstanding tasks, dan follow-up PIC sampai pekerjaan selesai.
• Track operational issues dan corrective actions sampai benar-benar closed.
• Memberikan objective dan constructive feedback berdasarkan KPI, audit, dan company standards.
• Escalate critical issues, repeated problems, dan operational risks kepada management secara tepat waktu.
• Membuat concise weekly dan monthly performance reports.
• Memberikan rekomendasi improvement terhadap SOP, workflow, dan internal processes berdasarkan hasil monitoring.
• Membantu membangun sistem monitoring agar operasional semakin tidak bergantung pada direct supervision dari owner.

Requirements

• Minimum 2 years of relevant experience in Operations, Performance Monitoring, Project Coordination, Supervisory, atau bidang sejenis.
• Diploma/Bachelor’s degree preferred in Business, Management, Operations, Industrial Engineering, atau related field.
• Strong attention to detail dan highly organized.
• Strong analytical thinking dan problem-solving skills.
• Comfortable working with KPI, SOP, spreadsheet, dashboard, dan performance reports.
• Strong ownership dan follow-up mentality — tidak hanya melaporkan masalah, tetapi memastikan action berjalan sampai selesai.
• Tegas, objektif, dan mampu berkomunikasi secara profesional dengan berbagai anggota tim.
• Able to work independently with minimal supervision.
• Mampu menentukan masalah yang dapat ditangani sendiri dan masalah yang perlu dieskalasi.
• High integrity dan mampu menjaga confidentiality perusahaan.
• Proficient in Google Sheets / Excel, Google Drive, dan task-management tools seperti Trello.
• Experience in operational audit, KPI monitoring, performance reporting, atau process improvement menjadi nilai tambah.

Work Location

Primary location: Abiansemal, Badung Regular visits: TempeGo Experience, Lodtunduh, Ubud

Salary

Rp6.000.000–Rp8.000.000/month + performance bonus, depending on experience and capability.

Skills: Project Management, Problem Solving, Operations Management, Key Performance Indicators (KPI), Data Analysis, Business Development, Communication Skills, Teamwork, Business Process Optimization, Analytical Skills, Leadership, Operational Strategy, Resource Allocation, Performance Management, Business Analysis, Process Improvement, Time Management, Business Growth Strategy, Organizational Skills, English Language