BEAUTY CONSULTANT
Job Summary
The Beauty Consultant is responsible for providing professional beauty advice, delivering excellent customer service, promoting and selling beauty products and treatment packages, and building long-term customer relationships. The Beauty Consultant plays a key role in achieving individual and outlet sales targets while maintaining the Company's high standards of service and professionalism.
Key Responsibilities
- Customer Consultation & Service
- Welcome and attend to customers in a friendly and professional manner.
- Conduct customer consultations to understand individual skincare, beauty, and wellness needs.
- Recommend suitable skincare products, beauty treatments, and wellness solutions based on customers' concerns and preferences.
- Educate customers on product features, benefits, and proper usage.
- Build strong customer relationships and encourage repeat visits and referrals.
- Handle customer enquiries, feedback, and complaints professionally.
- Sales & Business Development
- Achieve individual monthly sales targets for retail products, beauty treatments, and memberships.
- Promote and sell skincare products, beauty treatment packages, and promotional offers.
- Upsell and cross-sell products and services to maximise sales opportunities.
- Follow up with existing customers regarding appointments, package renewals, and new promotions.
- Maintain accurate customer records and sales documentation.
- Retail Operations
- Ensure products are well-stocked, properly displayed, and attractively presented.
- Monitor inventory levels and report low stock to the Supervisor or Outlet Manager.
- Assist with stock replenishment and periodic stock counts.
- Maintain cleanliness and tidiness of the consultation and retail areas.
- Ensure promotional materials and displays are updated according to Company campaigns.
- Appointment Coordination
- Assist customers with booking, confirming, and rescheduling appointments.
- Coordinate with therapists to ensure smooth customer flow and timely service.
- Follow up on missed appointments and customer enquiries.
- Product Knowledge & Professional Development
- Maintain up-to-date knowledge of skincare products, beauty treatments, and industry trends.
- Attend Company training sessions, product launches, and sales meetings.
- Continuously improve sales techniques and customer service skills.
- Compliance
- Comply with Company policies, Standard Operating Procedures (SOPs), and workplace regulations.
- Maintain confidentiality of customer and Company information.
- Uphold professional grooming and personal hygiene standards.
- Perform any other duties assigned by Management.
Requirements
- Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent qualification.
- Previous experience in beauty, skincare, cosmetics, retail, or customer service is preferred.
- Strong passion for beauty, skincare, and customer service.
- Excellent communication, interpersonal, and sales skills.
- Positive attitude, self-motivated, and target-oriented.
- Able to work independently and as part of a team.
- Willing to work retail hours, including weekends and public holidays.
Key Performance Indicators (KPIs)
- Achievement of individual monthly sales targets.
- Retail product sales.
- Beauty treatment package and membership sales.
- Customer retention and repeat business.
- Customer satisfaction and service quality.
- Appointment conversion and follow-up effectiveness.
- Compliance with Company SOPs and servicestandards