IT Support Contractor

Company Description: Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation.

We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability.

Job Title: IT Support Contractor

Reports to: IT Operations Manager

Location: London office (hybrid. 3 days in office)

Contract type: day rate

Purpose of the role

Systemiq is looking for a Level 1 IT Support Contractor to provide first-line technical support to staff. The role covers day-to-day IT support tasks currently handled by the team, including hardware setup, ticket triage, and office technology support.

Key responsibilities

Respond to and resolve first-line IT support tickets, escalating complex issues to Level 2 or 3 as needed

Set up and configure laptops, monitors, and other hardware for new starters and existing staff

Support office print infrastructure, including troubleshooting printers and managing print queues

Manage user account requests, such as password resets and access changes

Maintain accurate records of support requests and resolutions in the ticketing system

Support onboarding and offboarding processes, including account creation and equipment provisioning

Provide basic support for common software tools and internal systems

Monitor and maintain office wifi, including troubleshooting connectivity issues and liaising with the network provider where needed

Keep IT policy documents up to date and aligned with the International Organization for Standardization's ISO 27001 information security standard

Provide remote support to staff in other Systemiq offices, resolving issues where possible and escalating on-site work to local contacts as needed

Escalate recurring or systemic issues to the IT Operations Manager

Skills and experience required

Prior experience in a first-line IT support or helpdesk role

Working knowledge of Windows 11

Working knowledge of Microsoft Office 365 and Microsoft Entra ID (formerly Azure AD), including user and access management

Familiarity with common office hardware (printers, monitors, laptops) and basic network troubleshooting

Awareness of information security standards, ideally ISO 27001

Strong communication skills and a customer-focused approach

Ability to prioritise and manage multiple requests at once

Experience with ticketing systems (e.g. ServiceNow, solarwinds) is an advantage

Diversity & Inclusion At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work.

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