Operations Director

Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently

Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters

Leads and manages the day to day operations

Translates company's strategic plans into defined operational plans

Defines Key Performance Indicators to monitor operational success against objectives

Key interface with clients for the operations team and ensures clients requirements are met in a timely manner

Develops and manages budget planning to minimise operations expenditure

Stays up to date to technological changes within the industry

Develops leadership / coaching programs to increase operational effectiveness

Assists top management in setting goals that promote company growth

Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects

Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity

Works closely with other departments to promote efficient business optimization

Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company

Provides budget and cost planning for new project implementation

Skills and Qualifications:

Minimum Bachelor’s degree in any discipline

At least 5 years of proven experience in the cleaning industry, facility management or building maintenance with at least 5 years in a managerial capacity

Leadership skills, with steadfast resolve and personal integrity

Strong organizational and strategic planning skills

Excellent interpersonal, communication (both verbal and written) and client interfacing skills

Strong problem-solving skills and driven to achieve results

Strong decision making, planning and prioritization skills

High motivated with passion to drive changes for the business operations