Customer Service Coordinator
Muss:SAP
Location: Alexandra
Monday - Friday: 8.30AM - 5.30PM
A leading MNC specialising in consumer electronics, business solutions, and innovative technology products.
Key Responsibilities:
Service Coordination & Customer Support
- Handle incoming customer enquiries via phone calls and emails professionally and promptly.
- Coordinate and assign service requests to technicians using the company's CRM system.
- Monitor service cases and follow up on escalated issues to ensure timely resolution.
- Liaise with customers, contractors, and internal stakeholders to facilitate smooth service operations.
Operations Administration
- Maintain and update service-related information, including meter readings, customer records, and service contracts.
- Process service job closures and ensure installation and maintenance records are accurately documented.
- Coordinate and schedule new equipment installations and service appointments.
- Manage service contract administration, including monitoring contract expiry dates and issuing renewal notifications.
- Maintain proper filing and documentation of all service-related records and supporting documents.
- Prepare operational and management reports as required.
- Support ad hoc projects and administrative duties assigned by management.
Requirements
- Minimum GCE 'O' Level qualification or equivalent.
- Prior experience in service coordination, customer service, or sales administration is preferred.
- Knowledge of SAP or ERP systems will be an advantage.
- Proficient in Microsoft Excel, including functions such as VLOOKUP and Pivot Tables.
- Strong organisational, administrative, and multitasking abilities.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced and customer-oriented environment.
HOW TO APPLY:
Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.
Stafflink Services Pte Ltd EA Licence No.: 04C4294 EA Personnel: Chua Xue Min (Joesefyn) EA Personnel Reg. No.: R23113090