B2B Operations Support

Staffinc Group saat ini sedang membuka kesempatan bergabung pada posisi B2B Operations Support dengan kualifikasi dan jobdesc sebagai berikut:

📍Penempatan: Jakarta Barat

Kualifikasi:

• 3 years of experience in operations, customer support, OTA, or API-related roles is preferred.
• Good understanding of hotel operations is an advantage.
• Strong coordination with the ability to work across multiple teams.
• Comfortable working with operational dashboards and spreadsheets
• Good written and spoken English

Jobdesc:

• Act as the primary operational support for the B2B Hotel API business.
• Bridge communication between Market Management (MM), B2B commercial, CS, and other internal stakeholders.
• Assist the MM team in checking hotel mapping, availability, content, and distribution-related issues within b2b affiliate.
• Handle daily operational inquiries from internal teams regarding hotel API performance and partner-related issues.
• Coordinate with suppliers and internal teams to ensure timely issue resolution and follow-up.
• Track ongoing issues, maintain proper documentation, and provide regular status updates to stakeholders.
• Perform ad-hoc operational tasks related to B2B Hotel API as required.

Skills: Public Speaking, Scheduling, Communication, Teamwork, Microsoft Word, Microsoft Office, Customer Service, Administration, Microsoft Excel, Communication Skills