Product Owner (ServiceNow / ITIL)

The project focuses on developing a Finance Forecasting Hub for an international healthcare organization. The goal is to improve financial forecasting processes using advanced data analytics, Machine Learning, GenAI, and AI agent-based solutions.

Daily tasks

• Manage the full end-to-end application lifecycle, ensuring operational stability, quality, and continuous optimization.
• Act as the primary operational contact and decision point for queries alongside Product Owners and Information Compliance team.
• Authorize and approve key operational documentation, including system runbooks.
• Plan, authorize, and oversee changes in the IT environment to maintain business continuity and deployment safety.
• Work closely with development teams and Product Owners on building and managing application releases.
• Contribute to PI Plannings on product lifecycle milestones and operational goals
• Create and maintain System Risk Assessments (SRA) in alignment with Legal and Information Compliance requirements.
• Oversee and manage key authentication assets, password vaults, and compliance with security policies.
• Manage operations of L2/L3 support lines.
• Monitor SLA/KPI benchmarks and supervise ITIL Incident and Service Request management in ServiceNow.
• Maintain ServiceNow Knowledge Base (KB) articles, operational procedures, and team sites (SharePoint / Confluence).

Requirements

• 5 years of commercial experience in managing IT products within a similar position.
• Frameworks & Governance: ITIL / ITSM (Incident/Request/Problem Management), System Risk Assessment (SRA) frameworks, Service Management and Agile (Scrum / Kanban / Scrumban).
• Change Management: Proven hands-on fluency in formal Change Management.
• Identity, Access & Security Tools: Understanding of the Corporate Identity Management concepts.
• Systems & Infrastructure: ServiceNow, Google Workspace, and Microsoft 365.

Must have: SQL, PowerShell, Tableau, Google Analytics