IT Support Specialist/Creedroomz

Creedroomz is looking for IT Support Specialist  to join our team.

Identify hardware and software solutions, troubleshoot technical issues, diagnose and repair faults

Resolve network issues, Install and configure hardware and software

Provide timely and accurate customer feedback, follow up with clients to ensure the problem is resolved

Replace or repair the necessary parts

Support the roll-out of new applications and manage multiple cases at one time

Test and evaluate new technologies, conduct electrical safety checks on equipment

Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support

Inputs data in Help Desk tracking system and assists with maintenance

Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

Create and implement new processes to improve efficiency and customer satisfaction while reducing costs  

Bachelor's degree (basic technical skills are preferable) in IT 

Strong communication skills and ability to remain calm and professional in all circumstances

Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

Working knowledge of PC operating systems and Microsoft Office Applications

Good communication skills is a must, good team member 

Proficiency in Windows OS

Experience with remote desktop applications and help desk software

Attention to detail and good problem-solving skills

Excellent interpersonal skills

Good written and verbal communication

Working conditions

Schedule:  10:00-18:00, 18:00-02:00, 02:00-10:00, then 2 days off Address :    Garegin Hovsepyan 20