Service Delivery Manager (m/w/d)

At Rohde & Schwarz, we develop and produce solutions in the fields of Test & Measurement, Technology Systems, and Networks & Cybersecurity – driven by the vision of a safer and connected world. From software to final production, our more than 15,000 employees create products and systems that set global standards and enable technological sovereignty for industrial, regulatory, and government customers worldwide. Our headquarters, located in the heart of Munich, also serves as our main development site.

Service Delivery Manager (Airborne Communication Products)

Your tasks

Project & Service Delivery Management

• Lead end-to-end execution of customer projects during the in-service phase, balancing cost, timeline, quality, and customer satisfaction.
• Manage service and change-related topics, including impact assessments, documentation, and stakeholder alignment.
• Coordinate internal teams, external providers, partners, subcontractors, and branch offices as the central point of contact.
• Define service requirements, support procurement activities, and manage internal capacity planning to ensure smooth delivery.

SLA & Performance Management

• Monitor and manage SLAs and service contracts, from negotiation and alignment to management reporting.
• Analyze KPIs, conduct service reviews, and identify opportunities for service and process optimization.
• Develop problem and performance management frameworks, including deep-dive analysis and cost reporting.

Risk, Change & Problem Management

• Perform risk, root-cause, and variance analyses for project or service deviations and coordinate corrective actions.
• Oversee change management processes, including evaluation of change requests and coordination of technical and organizational workshops.
• Enhance problem and performance management practices to improve operational stability and service quality.

Customer Relationship & Communication

• Maintain professional customer communication through proactive account management, escalation handling, and regular status reporting.
• Serve as the key interface between customers, internal departments, external providers, partners, subcontractors, and branch offices.

Your qualifications

Education & Experience

You hold a degree in a technical or business field, or a similar professional qualification.

You have proven project management/leadership experience (5+ years), preferably within a global organization.

Technical & Process Expertise

Ideally, you are familiar with common support tools and ticketing systems and have initial experience working with public sector clients.

Analytical & Organizational Skills

You possess excellent analytical, communication, and presentation skills, with a proven ability to prioritize tasks effectively.

Leadership & Collaboration:

Experienced in leading, motivating, and developing teams (technical or disciplinary), including conducting performance evaluations and cross-departmental cooperation.

Communication & Customer Focus:

You have a track record of building strong customer relationships and proactively improving customer satisfaction.

Fluency (C1) in both German and English (written and spoken) completes your profile.

Our offer

Career Opportunities

Company Medical Officer

Corporate Childcare

Flexible Working Hours

Own Initiatives

Vacation Allowance

Christmas Bonus

Company Pension

Employee Discount

Home Office

Public Transport Ticket

Coaching Offers

Comprehensive Induction

Fitness Offers

Incentives and Events

Training Opportunities

The employee benefits listed vary by company and may differ depending on the position and department.

Interested?

Wir freuen uns auf deine Bewerbung! Am besten online über das Bewerbungsportal. Bei Fragen stehen unser Chatbot Paul und das Recruiting-Team jederzeit gerne zur Verfügung. Bei Rohde & Schwarz fördern wir Chancengleichheit und begrüßen Bewerbungen von Menschen mit und ohne Behinderung. Wir bieten eine inklusive Arbeitsumgebung, in der alle Menschen ihre Fähigkeiten und Talente entfalten können, unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Weltanschauung, Alter, sexueller Orientierung, Identität und anderen Merkmalen. Apply now Rohde & Schwarz Messgerätebau GmbH 87700 Memmingen www.rohde-schwarz.com