Senior Account Manager

Job description

You are about to apply for a certified top employer 2026. Raya Smart Buildings - Raya Holding subsidiary - is hiring for its workspace management company - Edge Innovation Center - senior community account manager in East Cairo (New Cairo) with the following requirements.

Job purpose

The position is responsible for managing the day-to-day operations and customer experience of the assigned center. The role ensures smooth branch operations, high member satisfaction, workspace readiness, and sustained occupancy while creating a professional and engaging community environment. The position acts as the main point of contact for members, visitors, and partners and plays a key role in maintaining operational excellence and a positive customer journey.

Key duties & responsibilities:

Oversee day-to-day center operations, ensuring smooth delivery of services, compliance with company standards, and uninterrupted business continuity.

Sustain branch revenue, occupancy, and profitability targets through workspace hospitable level of services.

Maintain high customer satisfaction and retention levels by proactively managing client relationships, resolving escalations, and delivering an exceptional member experience.

Manage, coach, and develop branch employees, fostering a customer-centric, performance-driven culture aligned with Raya values.

Monitor center expenses, ensure cost efficiency, manage budgets, and identify opportunities to improve profitability and operational effectiveness.

Coordinate with facility management, IT, housekeeping, security, and vendors to maintain a safe, professional, and productive workplace environment.

Ensure adherence to company policies, health and safety requirements, contractual obligations, and regulatory requirements.

Analyze center performance indicators, customer feedback, market trends, and competitive activities, providing recommendations to improve business results.

Skills description

Technical skills

Workspace operations management.

Customer service and complaint handling.

Event and meeting room management.

Reporting and KPI tracking.

Microsoft Office (Excel, PowerPoint, Outlook).

CRM and booking systems knowledge.

Basic facilities and vendor coordination.

Health and safety compliance awareness.

Interpersonal skills

Result orientation.

Advanced hospitality skills.

People management skills.