CSR

The Customer Service Representative (CSR) is responsible for delivering high-quality customer service by assisting clients with banking transactions, resolving inquiries, and promoting financial products. The role requires strong communication skills, attention to detail, and a commitment to providing a positive banking experience while ensuring compliance with bank policies and regulations.

. Educational Qualifications:

• Bachelor’s degree in Commerce, Finance, Business Administration, or a related field.
• Additional certifications in banking, customer service, or finance (preferred).

2. Experience:

• 0-2 years of experience in customer service, banking, or financial services.
• Fresh graduates with strong communication skills may also apply.

3. Skills & Competencies:

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic knowledge of banking products and services (savings accounts, loans, credit cards, etc.).
• Ability to handle cash transactions accurately and efficiently.
• Proficiency in computer applications and banking software.
• Knowledge of KYC (Know Your Customer) norms and banking regulations (preferred).
• Attention to detail and accuracy in data entry and documentation.
• Strong time management and ability to handle multiple tasks.