Associate Training & Communication Specialist

Associate Training & Communications Specialist

Location: Remote Clearance Level: Active Secret

Overview

Rackner is seeking an Associate Training & Communications Specialist to support the design, development, delivery, and maintenance of training and communications products for enterprise data, analytics, governance, and artificial intelligence initiatives.

The Associate Training & Communications Specialist will develop engaging learning experiences for adult professional audiences using e-learning, multimedia, written, and instructor-led formats. This role will help translate technical concepts into accessible training and communications materials that enable users to effectively adopt new data, analytics, and AI capabilities.

The specialist will also support learning management systems, SharePoint content publishing, stakeholder engagement, training pilots, and lifecycle management of training products.

Responsibilities

Design and develop training content supporting data literacy, AI literacy, analytics, governance, and related modernization initiatives

Develop competency-based learning experiences aligned with defined learning objectives and audience needs

Apply adult learning principles and andragogical best practices when designing instructional content

Create training products across multiple delivery formats, including:

Interactive e-learning modules

Written articles and reference materials

Voice-over slide presentations

Short-form instructional videos

Instructor-led training materials

Interactive exercises and knowledge checks

Develop multimedia and interactive content that makes technical concepts accessible to diverse professional audiences

Create assessments and other instruments to measure learner understanding and competency

Develop facilitator guides, instructor materials, and supporting resources that enable Government staff and Educational Technologists to independently deliver training

Develop user guides, job aids, quick-reference guides, FAQs, and other performance-support materials

Support development of data literacy and AI literacy resources for enterprise users

Produce stakeholder engagement materials and communications products supporting data and technology initiatives

Develop communications materials supporting adoption of:

Data governance processes and policies

Analytics modernization

Data literacy initiatives

AI and automation capabilities

New data platforms and analytical products

Translate technical and program information into clear, concise content appropriate for non-technical audiences

Support communications planning and stakeholder outreach across modernization workstreams

Support learning management system administration, course organization, publishing, and maintenance

Publish and maintain training and communications content within Government SharePoint environments

Maintain organized libraries of training materials, source files, templates, and supporting resources

Support the lifecycle management of the training portfolio, including version control, updates, retirement, and replacement of learning products

Pilot training modules with representative users before final delivery

Collect, document, and analyze participant and stakeholder feedback

Incorporate pilot results and feedback into revised training products

Support training delivery, demonstrations, workshops, and other stakeholder engagement activities

Coordinate with subject matter experts, technical teams, analysts, data engineers, AI/ML specialists, and Government stakeholders to validate training content

Support requirements gathering to identify training needs, target audiences, learning objectives, and delivery approaches

Ensure learning products meet accessibility, usability, and organizational standards

Maintain editable source files and supporting documentation for training and communications products

Produce deliverables in formats that enable Government personnel to maintain, modify, and reuse materials independently

Support knowledge transfer and transition of training products to Government personnel

Qualifications

Experience developing training, instructional content, or e-learning products for adult professional audiences

Experience with e-learning authoring tools such as Articulate Storyline, Articulate Rise, or equivalent platforms

Demonstrated understanding of adult learning principles and andragogical instructional design

Experience developing competency-based learning or skills-focused training

Experience creating instructional materials across multiple formats, including written, visual, interactive, and multimedia content

Experience developing user guides, job aids, quick-reference materials, or similar performance-support products

Strong writing, editing, and verbal communication skills

Ability to translate technical or complex concepts into clear content for non-technical audiences

Experience collaborating with subject matter experts to develop and validate instructional content

Strong organizational skills and attention to detail

Ability to manage multiple training and communications products concurrently

Experience incorporating stakeholder and learner feedback into revised materials

Active Secret clearance

Preferred Qualifications

Experience with Articulate Storyline and Articulate Rise

Experience publishing and maintaining content within Microsoft SharePoint

Experience with learning management systems and digital training platforms

Familiarity with competency-based learning frameworks

Experience developing data literacy or AI literacy training

Experience developing training for analytics, data governance, business intelligence, AI, or technology modernization initiatives

Experience producing short-form instructional videos or narrated training content

Experience designing assessments, knowledge checks, or competency evaluations

Familiarity with Power BI, Microsoft Fabric, Microsoft Power Platform, or AI-enabled Microsoft technologies

Experience developing facilitator guides for instructor-led training

Experience supporting communications, stakeholder engagement, or technology adoption initiatives

Familiarity with Section 508 accessibility requirements and accessible instructional design

Experience working within Department of Defense, federal, or education environments

About Rackner Rackner is a software consultancy focused on building mission-critical systems for the U.S. government. Our teams work across cloud platforms, DevSecOps, AI/ML, distributed systems, and modern software engineering initiatives supporting federal agencies and national security missions. Rackner engineers and technical teams collaborate closely with leadership, program teams, and mission stakeholders to design, demonstrate, and improve software systems that address complex operational challenges.

Benefits & Perks At Rackner, we believe that when our people grow, our company grows with them, and we are committed to supporting their growth, development and success. We are proud to offer a creative and forward-thinking environment that includes:

• Company-supported certifications aligned to current and future program work,

including cloud, Kubernetes, DevSecOps, security, AI/ML, project management, and related technical areas

• Clear advancement tracks and future leadership opportunities
• 401(k) with 100% match up to 6%
• Comprehensive medical, dental, vision, life, and disability coverage
• Generous PTO and paid holidays
• Home-office equipment plan and remote work support
• Fitness and wellness reimbursement
• Weekly pay schedule and modern perks, including team events

Equal Opportunity Rackner is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.