Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
THE ROLE
- Own full-cycle sales for inbound and outbound opportunities
- Source a portion of your own pipeline via outbound
- Sell to B2B tech companies (<500 employees), with exposure to larger accounts over time
- Run discovery, demos, trials (1–2 weeks), and close
REQUIREMENTS
- 2+ years of SaaS sales experience
- Experience selling $10k–$100k ARR deals
- Comfortable with outbound prospecting
- Able to sell differentiated, technical products
- Based in SF or NYC and willing to work in-person
NICE TO HAVES
- Sold into competitive markets
- Experience selling to Support, Success, or Post-Sales teams
- Familiarity with AI-driven products
SALES STACK
- Salesforce
- Scratchpad
- Salesbricks
BENEFITS
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend