Spa Supervisor ประจำ สาขาเกษรทาวเวอร์

ROLES & RESPONSIBILITIES

I. Treatment Quality, Standards & Training (Core Focus)

•Standard Ownership: Exceptional attention to detail and an unwavering commitment to maintaining the Pañpuri brand's stringent luxury and purity standards in all treatment areas •Treatment Standard Mastery: Serve as the on-site technical authority. •Quality Assurance & Audits: Conduct regular spot-checks and physical audits of therapist performance, treatment room preparation. •Skill Development & Training: Lead the effectively ongoing training, mentor and coaching of the therapist team, focusing on advanced techniques. •Product Proficiency: Ensure the therapist team has deep knowledge of all retail and professional product lines. •Consultation Integrity: Oversee and validate the quality of holistic guest consultations to ensure treatments are personalized and accurately logged for future visits.

II. Operational Support & Efficiency

•Therapist Scheduling: Manage the daily schedule. •Inventory & Cost Control: Monitor the consumption and accurate recording of professional treatment products to control the Cost of Goods Sold (COGS) and reduce waste. •Room Readiness: Ensure all treatment rooms and back-of-house areas meet the highest standards of hygiene. •Managerial Assistance: Act as the Assistant Manager's deputy in overall spa operations.

III. Guest Experience & Team Leadership

•Service Recovery & Resolution: Handle all treatment-related guest feedback and service issues immediately and professionally. •Performance Coaching: Regularly review and analyze therapist performance against KPIs. •Safety, Security, and Hygiene. •Security compliance and hygiene standards. •Facility Readiness: Conduct regular checks and monitoring of all treatment equipment. •Team Leadership & Morale.

Qualifications: Aged between 30–35 years old, reflecting the expected seniority and operational maturity required for the role. A minimum of 3-5 years of professional therapist experience in a luxury spa, 5-star hotel, or a high-end wellness facility, with at least 1-2 year in a training and supervisory or team leader capacity. Strong foundational knowledge of Wellness and Spa Therapy, holistic healing practices, Massage techniques, spa treatment both body and face, body mechanics, Anatomy and product ingredients (especially organic/natural concepts). Demonstrated ability to design, implement, manage, and measure training modules that effectively teach therapists advanced perform treatment, upselling, cross-selling, and retail recommendation techniques, ensuring product knowledge directly translates into increased revenue contribution and sales targets are met. Proven expertise and deep knowledge of holistic wellness concepts, spa therapy techniques, and Asian traditional wellness practices (e.g., Thai massage, onsen rituals). A recognized Spa Manager Certificate or equivalent professional qualification is a distinct advantage. Excellent analytical, decision-making, and problem-solving abilities, particularly in responding to complex guest or employee concerns with urgency and professionalism. Possesses a pleasant, professional demeanor and positive attitude, serving as an impeccable image ambassador for the Pañpuri brand. Essential Skills: Highly developed leadership, teamwork, and communication skills are paramount. Fluent in English and Thai, both spoken and written, to effectively communicate with international guests and local teams. Must have flexibility to work a demanding schedule that includes weekends, evenings, and public holidays, based on operational needs Proficiency in computer skills (MS Office Suite) and specialized Spa operating/booking systems (e.g., Booker, or similar PMS/POS software). Current and valid certification or license in massage therapy is required.