Customer Service Staff
Principal
- Take inbound calls or email inquiries from customers or clients.
- Assist them, in Indonesian/English language, regarding our product and service.
- Must meet or exceed minimum requirements for productivity, availability and quality requirements.
- Ensure proper documentation of activities in solving problems, requests from clients and/or if any actions taken.
- Handle customer/client's complaints, claims and queries.
- Doing any requested tasks as ordered by user.
Skills: Communication Skills, Outbound Call, Customer Relationship Management, Call Center, Problem Solving